Settling in

2.1 - Office vibes 💟

Our office is a shared space - this means we are respectful (obviously) towards each other and the it office itself. It is every Fritsers’ responsibility to keep the office clean and ‘gezellig’. A good Fritser washes their own dishes, keeps things tidy and takes the bin out every now and then. Basically everything you would do at home 😊.

We would also like to ask you to be mindful of about the environment. Please turn the lights off when you are the last one to leave the office, don’t waste any any paper, food etc.

What to wear? Our policy is that you must wear something! What you wear is up to you. Use good judgement, wear what’s comfortable for you and expresses your unique style and personality. It’s OK to let the real you shine at Frits.

2.2 - Office building 🏢

Address: Science Park 400, 1098 XH, Amsterdam. Builing 400 Matrix >>TWO

2.2.1 Key

To enter the office you will need a key and a tag. Please let Dominique know if you would like to receive a key.
You can find the instructions for the alarm on the following Matrix-page. https://matrixic.bisner.com/faq/detail/85752338-45a2-4ebd-94ec-d7c1ccb11ae2

2.2.2 Receiving visitors

Let your visitors know to call you when they are at Matrix >>TWO.

2.2.3 Clean Desk Policy

As we work with flex desks, we apply a clean desk policy. This means you don't leave any personal belongings on one of the desk, and you clean / tidy up before you leave the office.

2.2.4 WiFi

Network: Frits Hypotheken

Password: LekkerSurfen2024!

2.2.5 Meeting rooms

At Matrix we have access to various meeting rooms. Depending on the room and when you book it will be paid or unpaid and bookable or not bookable. To keep a bit of control over the process, one team member of each team (Ops, Tech & Marketing) will be in charge of booking the rooms. For Ops this is Sven, for Tech this is Stefan, and for Marketing this is Jan Willem. You can find an overview of the different meeting rooms here.

Phone booths: are free of charge and not bookable. They are open between 8 am and 5 pm.

TWO>> Yellow: compact space for 1-6 people.

TWO>> Red: large brainstorm space for 1-14 people.

TWO>> Blue: compact space for 1-6 people.

The process:

If you want to make use of a meeting room, send a message to the responsible of your team. In case of a paid meeting room, please get approval from your manager first.
Once the room is booked, you should have access to the room and the door will be open.
When you finish the meeting, always make sure the room is tidy and clean!!

Considering the limited unpaid meeting rooms, please only them use them when actually necessary.

2.3 - Accessibility

2.3.1 Cycling 🚲

When you come to the office by bicycle, you can park it in the bicycle in the bike parking racks.

2.3.2 Parking - Science Park 400 🅿️

We currently have 5 parking spots on Science Park 400, next to our office. There is a parking schedule which you can find here. Every month a new schedule will be shared as we try to take any holidays into consideration.

Good to know:

You get access by using your license plate and the barrier will open
You can subscribe the parking spot via Matrix.

The rules:

You can swap your parking spot for the day with another Fritser
In case you don't the parking spot for the day, please share on Slack in #Parking so another Fritser can take your spot
If there is an empty spot, 'first come, first served'

2.3.3 Parking - Diemen & Frits bike

In addition to the parking spots above you have the possibility to park in Oud-Diemen where you will be able to take on of our Frits bikes, a blue and a purple one (see picture), and ride to the office which is 7min.

This is the exact location (Zeezigt 240, Diemen) and route to Startup Village. There is plenty of room to park your car for free.

The rules:

Put your own name down in the schedule if you want to use this option, 'first come, first served'
Please park the bike as much as you can in the same bike parking rack and always lock with the chain on something else

2.3.4 Paid parking

There are also some paid parking option in the area. Science Park P7 also has a paid parking option (EUR 50 a day).

A little bit further there is a Parkbee which is a bit cheaper and located on Carolina MacGillavrylaan 1880.

2.3.5 Public transport 🚃

Amsterdam Science Park train station is very close, 7 min walk. Additionally, there is a busstop right in front of Startup Village. Bus 40 runs from Amsterdam Amstel station to Amsterdam Muiderpoort station.

2.4 - Lunch 🥪

There are numerous lunch options in the area, or you can off course bring your own lunch. If the weather is nice you can sit outside on one of the picknick tables, or inside in the canteen.

Below you find a list of lunch options in the area:

Matrix Café NEO
SPAR city Science park
Lunch at café restaurant Polder
Eetcafé Oerknal, good spot for after work drinks as well!
Science Döner
Restaurants at UvA Science Park: Pita Chef, Bowls & Buns, Mama Haq’s en LAB42 (espressobar & Grab & Go Kiosk) https://enjoytoday.amsterdam/food-uva/#sciencepark
Broodje Ben (take-away)
Thuisbezorgd & Uber Eats (1098 XH - examples: Bakkerij Reyhan, SLA, Wraphome, The Poke Maniacs)

2.5 - Friday celebrations 🎉

On Friday afternoon it’s time to wrap up the week all together with snacks and drinks. Once in a while, the Party Planners organize a little something for us in the canteen, like a wine tasting.

2.6 - Office hours 🕐

At Frits our office hours are ‘flexible’ - we trust all Fritsers to take their responsibility and take their work seriously. It is about the output of your work. The bottom line is that you are free to choose your own preferred schedule — as long as it doesn't hinder your productivity or the collaboration between you and your colleagues (e.g. daily meetings).

Our base principle is a 40-hour working week, equally divided over the five working days from Monday until Friday. We expect you to work 8 hours per day and you are flexible between 7:00 AM and 7:00 PM.

Because some of us have tasks and roles which are more rostered - like our Backoffice Support team - a difference between the amount of flexibility may be visible. Our awesome Operations Team works more according to set times to ensure our customers will get the best possible service. If you need flexibility, please come talk to your manager to discuss the options.

2.6.1 Breaks

When you define your working schedule, please take into account the Dutch Working hours’ act (‘arbeidstijdenwet’). The act states that a half hour break—not counted as part of your working hours—is mandatory when you work at least 5 1⁄2 hours a day. Take some time to enjoy your lunch and go for a walk around the block for some fresh air if the Dutch weather allows it.

2.7 - Hybrid working 🏡

Frits has a hybrid work model, meaning Fritsers split their time between the office and another location, usually their homes. We still value our face2face time in the office, but at the same time we believe it is important to offer our employees flexibility. Therefore we have the guidelines below:

Wednesday and Friday are a mandatory office day for all internal employees. As Frits, we believe this will strengthen the connection between colleagues and increase employee engagement.
Generally speaking, we aim for a 50/50 split for our Fritsers, however you are always welcome to work from the office more than the 50%
Teams will usually have their own 'team days' in the office to enjoy some quality face2face time
For our ZZP Advisors, we make an exception.

Any questions or doubts you may have regarding the guidelines, you can discuss directly with your manager.

2.7.1 Working from home in a Frits way

Develop a morning routine ☀
Set real work hours 🕰
Communication is key! 🗣
Make sure you have good coffee / tea at home ☕️
Don't work in your PJ's 👗
Stay active 🏃🏽‍♀️
Take short breaks 🤓

Get comfortable, but not too comfortable 😴

You probably won’t have a standing desk at home, but try get yourself a good home office set up. We don’t want you to come back to the office with back injuries. We’re happy to help where we can and provide all the equipment you need (cables, headsets).

Make sure you have an ergonomic workplace as best you can:

1. Try to match chair and table height in such a way that your arms assume a relaxed position (relaxed shoulders). This is best done with your elbows at or slightly above table height.

2. Occasional standing work alternates between sitting for long periods of time. Perhaps you can create a standing workplace by making a (temporary) desk at elbow height. Sitting can of course also be alternated with standing or walking.

3. Try to adjust the chair so that your feet are supported by the floor or a footstool (or, for example, a pack of printer paper). Knees should be about the same height as your hips.

For more information and advice: Fit en vitaal thuiswerken

2.7.2 Home Workspace (Equipment)

To work safely and comfortably from home, you can use the same basic equipment as in the office, such as an office chair, desk or table, keyboard, and mouse.

These items remain the property of Frits Hypotheken at all times. You will receive the equipment that is available at that moment. It is not possible to make a personal selection.

2.7.2 Remote working

Last but not least, working remotely could also mean working from another location than your own home. Frits is very supportive of you going on your own little workation up to a month, please do discuss this with your manager in advance. It goes without saying, you do need a stable internet connection and a descent work set-up.

2.8 - Personal info BambooHR 📞

We create a personnel file for every employee that contains relevant personal details—such as your employment agreement and a copy of your passport. We retain this personal data in written and/or computerized form, and it will be processed in a fair and lawful manner meeting statutory requirements. You have the right to access your file by giving reasonable notice.

We want to keep your personal information up to date, so, should you move apartment, change your phone number, emergency contact, bank details or get a new ID, please update your BambooHR account - it is your own responsibility that all your details are up to date.

2.9 - Frits behavior, inclusion & diversity ‍🌈

We value the diversity of our team. We care about being open and friendly to one another at all times. We call it respect, and that also means we love equal employment opportunity and treatment for all individual - regardless of race, colour, gender, age, religion, marital status, disability, sexual orientation or whatever. We want to ensure no one experiences harassment, intimidation or any other inappropriate conduct at Frits. Use your common sense to make sure that none of your actions are perceived as negative and remembers that it's not just the intention of the remarks or actions that determine whether harassment has taken place - it can also be the impression it makes.

Bear in mind that people vary in their sensitivity, especially when you consider all the different places and backgrounds that your colleagues will be coming from in the future; all over the world. If you learn of - or are subjected to - harassment, report it to the 'vertrouwenspersoon' or your manager. We will always treat complaints seriously and with sensitivity. If there is a situation you would like to discuss confidentially, please mention this to Dominique as she will be handling your situation completely confidential as our internal 'vertrouwenspersoon'.

2.10 - Frits's equipment 👩🏽‍💻

If you receive equipment which you are permitted to take home, it is your responsibility to take good care of it. Please treat it like it is your own. As long as you don't leave it unattended outside the office, you'll avoid the risk of liable costs resulting from the loss of equipment. When your employment agreement ends, please return all items that belong to Frits. All assets handed out to you will be registered in BambooHR.

2.11 - Internet and e-mail 📧

We’re sure that you will use your laptop, the Internet and your e-mail in a responsible way. We would just like to give you some gentle reminders:

Use your email account for job-related activities. Private e-mail and private Internet must be limited and can’t disturb your daily duties;
Don’t visit websites during working hours that would make your mother blush and don’t make or post indecent remarks, proposals or materials on the Internet;
Viruses, malware, and enforcement bodies like it if you use illegal software. We don’t.

We respect the right of all Fritsers to use social media not only as a form of self-expression but also as a means to further the business. However, be aware of the implications of engaging in social media and online conversations that are in the name of Frits, reference Frits or about your relationship with Frits.

Use your common sense.

2.12 - Administration of expenses 💳

There might be times you will have to make an advance payment for Frits. In that case please always get a receipt including tax (BTW) details which you can e-mail to invoices@ikbenfrits.nl. Our Finance Department will transfer the amount to your personal bank account. There is no deadline for handing over receipts and invoices en payment will be done once per week.

2.13 - Advisors dresscode 👔

We are an informal and approachable organization. We also want to reflect this in the way we present ourselves to clients and colleagues. Therefore, we apply a smart casual dress code for advisors: well-groomed and professional, without requiring formal clothing.

Guidelines:

General: clothing must be clean, neat, and well-presented.
Top wear: since we frequently use video calls, top wear is especially important. A shirt or blouse with a collar is allowed, but not required. A neat sweater, polo shirt, or t-shirt is also appropriate, as long as it looks presentable.
Avoid: sportswear, beachwear, clothing with large logos or texts, and outfits that look too casual or untidy.

On to the next chapter!

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